The Net Result- Consider This

What to think about when having your computer repaired

Is it worth it? While we don't want to discourage potential business from any client, you need to decide if the equipment is worth repairing. Because of rapid changes in technology and the constant downward pressure on prices, the cost effectiveness of fixing an old computer may not make sense. Also, as equipment ages, replacement parts may become more scarce and thus more expensive.

I once had a customer that was willing to have her machine fixed until I pointed out to her that after the cost of fixing it, she would have spent approximately half the cost of a new computer. And, in the end, she would still have a 5 year old computer. In this case, she felt that purchasing a new computer made the most sense. On the other hand, I know someone who is still using a 386 computer that is about 14 years old. When the floppy drive failed, I suggested that the cost of a floppy drive was greater than the value of the entire machine at that point. However, because of a particular sentimental attachment to that machine, the drive was replaced and this customer is still using it every day!

There is also the environmental aspect to consider. Many people don't want to contribute needlessly to the ever increasing quantity of electronics that end up in our nations landfills. The Net Result can help you to find appropriate means of disposing of your old equipment. We can advise you as to where you can recycle your old equipment, or we can handle it for you. Depending on the situation, there may or may not be a fee for disposal, but rest assured that the cost of recycling will be maintained at the lowest level possible. Often any cost associated with the disposal of equipment can be offset by the salvaging of usable components.

The bottom line in assessing whether to have it repaired or not is a very personal decision. If you are unsure as to what to do, give The Net Result a call and we'll do our best to provide unbiased, objective information so you can make a decision that is right for you.
On site or In shop? Generally speaking, In Shop repairs are less expensive than On Site. Particularly when the problem might be a virus or spy ware issue. The repair process can involve lengthy scans of the hard drive and sometimes requires specialized techniques or additional research that may not be readily available. On the other hand, some issues, such as internet connection problems, can sometimes only be solved while at the customers location. If you're unsure as to how to proceed, give us a call and describe your situation. We'll help you make the right choice.
Is Your Data Backed Up? Once you've made the decision to go ahead with a repair, you should let The Net Result know the status and importance of your data. While all reasonable precautions will be taken to safeguard and prevent the loss of data, there is no guarantee that any data associated with the computer will remain intact. This includes files, folders, or programs installed on the computer or media left in any drives.

If the data is important to you, attempts can be made to recover it from the system during servicing. However, you must be aware that this process can be lengthy and will usually involve additional cost in excess of any normal repair charges. In regards to data recovery you have the following options and should indicate your preference:

ð No Data Recovery is Required. I have a verified, available backup of all critical information on the system or there is nothing on the system that is critical. I also have available all installed software and drivers.

ð Reasonable Attempts to Recover Data Are Requested. I have information on this computer that is important to me and I would like to recover it. I understand that this may involve additional time and expense but feel that the cost would be lower than trying to recreate the data on my own.

ð Extreme Attempts to Recover Data Are Requested. The data on this computer is critical to me and I would be at a severe disadvantage if it were not recovered. I do not have a verifiable backup and this information can not be easily recreated. The Net Result is a service partner with OnTrack Data Recovery and can assist you in utilizing their services.
What Should You Bring? If you have decided to have an "in shop" repair of your computer, there are several items to make sure and bring in order to expedite the repair. If your computer is a laptop, please make sure to bring the AC power adapter. There are many different types of adapters available and we might not have one available to connect to your computer. If it is a desktop pc, just bring the unit itself. There is usually no need for power cords, the keyboard, mouse, or monitor unless any of these items are also in need of repair. Be sure to bring the operating system/ recovery CD and any application software you want reinstalled, in case we have to perform a complete reinstallation.
Anything Else? If you use passwords (login, e-mail, etc.) or encrypt files on your computer, we might need the passwords for such things. If you've forgotten any of your passwords, we can usually either recover or reset them for you. If you have specific information you want entered, such as user names, computer descriptions, etc., please make sure and let us know.